FAQ

  • How long are processing times? 

      Processing times are usually 2-4 days

  • I am an international customer (outside Canada.) Do I have to pay customs and taxes?


All packages are shipped via Canada post. Items shipped outside of Canada may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Skye Skincare.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.

  • Do you offer returns?

We do not accept returns, exchanges or refunds. All sales are final* Please note that Skye Skincare reserves the right to refuse all returns.

 

If you wish to cancel an unshipped order for a refund, please send an email to Skyeskincarecanada@gmail.com

 

  • Can I change my order once I've placed it?

          No, once you place an order it is final.

  • Do you offer discounts and promotion? 

 

Yes, we offer discounts and promotions on occasion. Sign up for our email notifications to receive news on special offers.

  • How long does International shipping take?

It can take between 4-6 weeks